速賣通售后客服用語

速賣通售后客服用語會影響客戶的感覺，畢竟雙方是通過文字和電話來溝通，所以一定要注意速賣通售后客服用語，避免速賣通售后的小小失誤換來了差評!接下來小編帶來了速賣通售后客服用語的分享!

這是一個速賣通賣家自己總結出來的一套速賣通客服術語，純白話文，試驗過無數次，算是自己的一點經驗，拿出來分享給大家，希望對大家有所幫助!

在做速賣通售后的時候，會出現很多情況，對于不同的情況，速賣通售后客服用語也是不同的!著重分享的是關于速賣通糾紛的速賣通售后客服用語：

速賣通售后客服用語之糾紛篇

1.打電話(尺碼錯誤)--客戶自己測量了尺寸發現與網站上描述的不同

hello,this's richer from aliexpress,are you free to talk about the dispute?

i see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.i think maybe the tailor gave us the wrong size information.

could you cancel the dispute?i want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,i will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

ps:重點是轉移話題，不要一直糾紛是否真的錯誤了，因為有時候我們是代銷的產品，并沒辦法拿到實際的樣品進行測量，主要是問他能不能穿，不能穿可以給他朋友或者同事，然后引導他再買一次，給他些折扣。 dispute?

you open the dispute because the package is still on the road,i think you also know we actually sent it out by express,just the speed of express is very slow this period,i got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if i have any new information,i'll let you know at the first time.

ps:中國郵政的速度大家有目共睹，有時堵起來2個月都卡著不動，這種情況主動提出延長收貨時間，跟他一起關注物流信息。 dispute?

you open the dispute because you can't check any information of the tracking number.i checked it this morning and see it has already arrived in orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

2.打電話(貨物在途中)--單號一直停留在某處沒有動

hello,this's richer from aliexpress,are you free to talk about the dispute?

you open the dispute because the package is still on the road,i think you also know we actually sent it out by express,just the speed of express is very slow this period,i got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if i have any new information,i'll let you know at the first time.

ps:中國郵政的速度大家有目共睹，有時堵起來2個月都卡著不動，這種情況主動提出延長收貨時間，跟他一起關注物流信息。

3.打電話(無法查詢單號)--單號剛填上去就說查不到信息

hello,this's richer from aliexpress,are you free to talk about the dispute?

you open the dispute because you can't check any information of the tracking number.i checked it this morning and see it has already arrived in orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.