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速賣通售后客服用語(yǔ)

關(guān)注：55 發(fā)布時(shí)間：2021-11-29 13:12:01

速賣通售后客服用語(yǔ)會(huì)影響客戶的感覺(jué)，畢竟雙方是通過(guò)文字和電話來(lái)溝通，所以一定要注意速賣通售后客服用語(yǔ)，避免速賣通售后的小小失誤換來(lái)了差評(píng)!接下來(lái)小編帶來(lái)了速賣通售后客服用語(yǔ)的分享!

這是一個(gè)速賣通賣家自己總結(jié)出來(lái)的一套速賣通客服術(shù)語(yǔ)，純白話文，試驗(yàn)過(guò)無(wú)數(shù)次，算是自己的一點(diǎn)經(jīng)驗(yàn)，拿出來(lái)分享給大家，希望對(duì)大家有所幫助!

在做速賣通售后的時(shí)候，會(huì)出現(xiàn)很多情況，對(duì)于不同的情況，速賣通售后客服用語(yǔ)也是不同的!著重分享的是關(guān)于速賣通糾紛的速賣通售后客服用語(yǔ)：

速賣通售后客服用語(yǔ)之糾紛篇

1.打電話(尺碼錯(cuò)誤)--客戶自己測(cè)量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同

hello,this's richer from aliexpress,are you free to talk about the dispute?

i see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.i think maybe the tailor gave us the wrong size information.

could you cancel the dispute?i want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,i will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

ps:重點(diǎn)是轉(zhuǎn)移話題，不要一直糾紛是否真的錯(cuò)誤了，因?yàn)橛袝r(shí)候我們是代銷的產(chǎn)品，并沒(méi)辦法拿到實(shí)際的樣品進(jìn)行測(cè)量，主要是問(wèn)他能不能穿，不能穿可以給他朋友或者同事，然后引導(dǎo)他再買一次，給他些折扣。 dispute?

you open the dispute because the package is still on the road,i think you also know we actually sent it out by express,just the speed of express is very slow this period,i got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if i have any new information,i'll let you know at the first time.

ps:中國(guó)郵政的速度大家有目共睹，有時(shí)堵起來(lái)2個(gè)月都卡著不動(dòng)，這種情況主動(dòng)提出延長(zhǎng)收貨時(shí)間，跟他一起關(guān)注物流信息。 dispute?

you open the dispute because you can't check any information of the tracking number.i checked it this morning and see it has already arrived in orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

速賣通售后客服用語(yǔ)

2.打電話(貨物在途中)--單號(hào)一直停留在某處沒(méi)有動(dòng)

hello,this's richer from aliexpress,are you free to talk about the dispute?

ps:中國(guó)郵政的速度大家有目共睹，有時(shí)堵起來(lái)2個(gè)月都卡著不動(dòng)，這種情況主動(dòng)提出延長(zhǎng)收貨時(shí)間，跟他一起關(guān)注物流信息。

3.打電話(無(wú)法查詢單號(hào))--單號(hào)剛填上去就說(shuō)查不到信息

hello,this's richer from aliexpress,are you free to talk about the dispute?

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

速賣通售后客服用語(yǔ)

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